Frequently Asked Tenant Questions

Q: Where do I pay my rent each month?

A: Please mail your payment to our office at:
Rafco Properties 7711 Carondelet, Suite 303 Clayton, MO 63105

Please Note: We have to receive your payment or it should be post-dated by the due date stipulated in your lease in order to avoid late fees. It can also be dropped off at the security desk of our office address 24/7, but we ask that you notify us via phone or email if you drop off a payment. Some locations have a rent drop box for your convenience so you don’t have to mail or bring your payment directly to us

Q: What do I do if the office is closed and I have an “emergency” in my unit or on the property?

A: Please call the main office number at (314) 721-8427 and listen for the prompts as it will direct you to press #1 to leave a message in the emergency voicemail. Please leave a detailed message: name, property location, address (with unit number if applicable), and a call back phone number where we can reach you. Your message will be received within minutes and you will be contacted shortly after.

Q: What is considered an emergency?

A: We make every effort to respond to any resident call within 24 hours, however, some issues are considered to be an emergency rather than a general maintenance work order that in most cases can be taken care of the next business day. Examples of Emergency Issues requiring Immediate Attention:

• HVAC Malfunction (No Heat in winter/No A/C in summer)
• Flooding
• Lock-Out
• Fire - CALL 911
• Break in - CALL 911
• No water

Q: What do I do if my residential neighbor is too loud?

A: Depending on the situation, you may have a friendly discussion regarding your concerns with your neighbor to see if the problem can be resolved in that manner or if you feel more comfortable you may contact our office with the problem and we will make the necessary correspondence.

Q: What do I do if I am locked out of my residential unit or building?

A: If you are locked out of your apartment and it is during business hours of M-F; 8:00-5:00 you may call the office at (314) 721-8427. If it is after or before business hours or on the weekend, please call the main office number and listen for the prompts, it will direct you to press #1 to leave a message in the emergency voicemail. Please leave a detailed message: name, property location, apartment number, and a call back phone number where we can reach you. Your message will be received within minutes and you will be contacted shortly after. *Note: If you leave a message in the main voicemail after hours, your message will not be received until the next business day. You must press #1 to reach the emergency voicemail. For any lock-out after hours, you will be charged a lock-out fee per your lease. We suggest that you leave a spare key with a friend nearby or at work in case of an emergency.

Q: Do I replace light bulbs and batteries in the smoke detectors within my own residential unit?

A: Most properties offer the unique amenity of complimentary replacement of light bulbs and smoke detector batteries. We do not enter your premises without prior notification, so please call or email our office to report light bulb/battery changes needed in you unit. Please inquire with our office to confirm if this is an amenity offered in your building.

Q: What utilities are included in my lease?

A: Water, sewer, and trash services are often included in residential leases, depending on the rental property. They are not included on single family home rentals. In some cases, and your lease would specify, other utilities may be covered.

Q: Can I have a pet?

A: There are some restrictions on pets at our properties, and each property varies. Typically there is an additional deposit and/or monthly pet fee if you have a pet. Contact our office for the specifics for each property.

Note: Commercial tenant leases are different and will specifiy how you should proceed with any maintenance concerns.